House Manuals

Your house manual explains features of your listing (such as how to turn on the hot water heater or where guests can find an extra blanket). Guests receive this information once you’ve confirmed the reservation – it isn’t included on your listing page.

To create a House Manual:

  1. Login to Airbnb
  2. In Hosting mode, select Listings from the top menu
  3. Click on your listing
  4. Click on Listing details from your listing's menu
  5. Click the Edit button for the Guest resources section
  6. Enter the house details of your house manual in the House manual input box
  7. Click Save

Your House Manual should include information on the following topics...

  • Access to home: Explain how to access your home; including keys, entry codes, gates and locks
  • Buzzer and intercom: Explain how to operate the intercom and let people into the building
  • Electricity: Explain where the electrical box is located and how to reset electricity in the event of a short-circuit
  • Food, drink and coffee: Tell guests about any foods you provide like breakfast, condiments and spices, coffee, tea or anything else they’re able to help themselves to. Explain how to operate any coffee machines too
  • Garbage and recycling: Explain the location of garbage chutes and bins. Provide information on garbage pickup days and any relevant recycling information. Let guests know where you store extra garbage bags
  • Gym: Provide instructions for accessing the gym, hours of operation and anything else they need to know for making use of gym facilities
  • Heating and air-conditioning: Explain how to operate and control any heating or air-conditioning units and thermostats within the home
  • Home amenities: Explain where guests are able to find additional amenities they may require throughout their stay such as extra blankets or towels
  • Internet and Wi-Fi: Provide your network name, Wi-Fi code and instructions on how to reset the router in the event that the internet stops working
  • Kitchen: Explain how to operate any major appliances such as ovens and stoves
  • Laundry: Explain how to operate washing machines and dryers as well as instructions on where to find any laundry products such as detergent that you provide
  • Parking: Explain where cars are to be parked and instructions on how to access the garage
  • Pool and hot tub: Provide instructions for accessing the pool and hot tub, hours of operation and anything else to know for making use of these facilities
  • Shower: If you have a complicated shower, explain how to operate it
  • TV and media: Explain how to operate your television, use any remotes and access cable channels, streaming media services (eg. Amazon Prime Instant Video, Netflix, Hulu Plus, iTunes, Vudu) or home media (eg. DVD players)